PRIVACY POLICY
We understand the importance of privacy and are committed to maintaining the confidentiality of
your medical information. We make a record of the medical care we provide and may receive
such records from others. We use these records to provide or enable other health care providers
to provide quality medical care, to obtain payment for services provided to you and to enable us
to meet our professional and legal obligations to operate this medical practice properly. We are
required by law to maintain the privacy of protected health information, to provide individuals
with notice of our legal duties and privacy practices with respect to protected health information,
and to notify affected individuals following a breach of unsecured protected health information.
This notice describes how we may use and disclose your medical information. It also describes
your rights and our legal obligations with respect to your medical information. This policy was
last updated on September 22, 2023.
If you have any questions about this Notice or want more information regarding your health
information privacy, please contact our office.
In general, what should you cover in your Privacy Policy?
1. How This Medical Practice May Use or Disclose Your Health Information
2. When This Medical Practice May Not Use or Disclose Your Health Information
3. Your Health Information Rights
4. Changes to this Notice of Privacy Practices
5. Complaints
6. Consent
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How This Medical Practice May Use or Disclose Your Health Information
This medical practice collects health information about you and stores it in an electronic health
record. This is your medical record. The medical record is the property of this medical practice,
but the information in the medical record belongs to you. The law permits us to use or disclose
your health information for the following purposes:
Treatment : We use medical information about you to provide your medical care. We disclose
medical information to our employees and others who are involved in providing the care you
need. For example, we may share your medical information with other physicians or other
health care providers who will provide services that we do not provide. Or we may share this
information with a pharmacist who needs it to dispense a prescription to you, or a laboratory that
performs a test. We may also disclose medical information to members of your family or others
who can help you when you are sick or injured, or after you die.
Payment : We use and disclose medical information about you to obtain payment for the services
we provide. For example, we may disclose medical information to your credit card company to
obtain payment for the services we provide. We may also disclose medical information to your
credit card company to challenge a payment chargeback.
Health Care Operations : We may use and disclose medical information about you to operate this
medical practice. We may also use and disclose this information as necessary for medical
reviews, legal services, and audits, including fraud and abuse detection and compliance
programs and business planning and management. We may also share your medical information
with our "business associates," that perform administrative services for us. Examples of business
associates include, MD Ware (PM and EMR).
Appointment Reminders. We may use and disclose medical information to contact and remind
you about appointments. If you are not home, we may leave this information on your answering
machine or in a message left with the person answering the phone. We may also choose to email
you an appointment confirmation or to send you an appointment reminder by text. We may also
choose to call or email you regarding treatment reminders. For example, a staff member may
call, email or text you letting you know that our records indicate that you may be due for Botox
or Dysport treatment.
Sign In. We may use and disclose medical information about you by having you sign in when
you arrive at our office. We may also call out your name when we are ready to see you or while
you are checking out.
Notification and Communication with Family. We may disclose your health information to
notify or assist in notifying a family member, your personal representative, or another person
responsible for your care about your location, your general condition or, unless you had
instructed us otherwise, in the event of your death. We may also disclose information to someone
who is involved with your care or helps pay for your care.
Marketing. We may contact you to give you information about products or services we offer. We
may add you to our electronic mailing list (currently maintained through MailChimp.com) and
we may email you news and special offers from our practice.
We may contact you by text message or email with a request to leave a review of your
experience at our clinic on Yelp, Google, or a similar platform.
Sale of Health Information. We will not sell your health information without your prior written
authorization.
Required by Law. As required by law, we will use and disclose your health information, but we
will limit our use or disclosure to the relevant requirements of the law. When the law requires us
to report abuse, neglect, or domestic violence, or respond to judicial or administrative
proceedings, or to law enforcement officials, we will further comply with the requirement set
forth below concerning those activities.
Public Health. We may, and are sometimes required by law, to disclose your health information
to public health authorities for purposes related to preventing or controlling disease, injury, or
disability; reporting child, elder or dependent adult abuse or neglect; reporting domestic
violence; reporting to the Food and Drug Administration problems with products and reactions to
medications; and reporting disease or infection exposure.
Health Oversight Activities. We may, and are sometimes required by law, to disclose your health
information to health oversight agencies during audits, investigations, inspections, licensure, and
other proceedings, subject to the limitations imposed by law.
Judicial and Administrative Proceedings. We may, and are sometimes required by law, to disclose
your health information during any administrative or judicial proceeding to the extent expressly
authorized by a court or administrative order. We may also disclose information about you in
response to a subpoena, discovery request or other lawful process if reasonable efforts have been
made to notify you of the request and you have not objected, or if your objections have been
resolved by a court or administrative order.
Law Enforcement. We may, and are sometimes required by law, to disclose your health
information to a law enforcement official for purposes such as identifying or locating a suspect,
fugitive, material witness or missing person, complying with a court order, warrant, grand jury
subpoena and other law enforcement purposes.
Coroners. We may, and are often required by law, to disclose your health information to
coroners in connection with their investigations of deaths.
Public Safety. We may, and are sometimes required by law, to disclose your health information
to appropriate persons to prevent or lessen a serious and imminent threat to the health or safety
of a particular person or the public.
Specialized Government Functions. We may disclose your health information for military or
national security purposes or to correctional institutions or law enforcement officers that have
you in their lawful custody.
Workers' Compensation. We may disclose your health information as necessary to comply with
workers' compensation laws. For example, to the extent your care is covered by workers'
compensation, we will make periodic reports to your employer about your condition. We are
also required by law to report cases of occupational injury or occupational illness to the
employer or workers' compensation insurer.
Change of Ownership. If this medical practice is sold or merged with another organization, your
health information/record will become the property of the new owner, although you will
maintain the right to request that copies of your health information be transferred to another
physician or medical group.
Breach Notification. In the case of a breach of unsecured protected health information, we will
notify you as required by law. If you have provided us with an e-mail address, we may use email
to communicate information related to the breach. In some circumstances our business associate
may provide the notification. We may also provide notification by other methods as appropriate.
2. When This Medical Practice May Not Use or Disclose Your Health Information
Except as described in this Notice of Privacy Practices, this medical practice will, consistent with
its legal obligations, not use or disclose health information which identifies you without your
written authorization. If you do authorize this medical practice to use or disclose your health
information for another purpose, you may revoke your authorization in writing at any time.
3. Your Health Information Rights
Right to Request Special Privacy Protections. You have the right to request restrictions on
certain uses and disclosures of your health information by a written request specifying what
information you want to limit, and what limitations on our use or disclosure of that information
you wish to have imposed. If you tell us not to disclose information to your commercial health
plan concerning health care items or services for which you paid for in full out-of-pocket, we
will abide by your request, unless we must disclose the information for treatment or legal
reasons. We reserve the right to accept or reject any other request and will notify you of our
decision.
Right to Request Confidential Communications. You have the right to request that you receive
your health information in a specific way or at a specific location. For example, you may ask
that we send information to a particular e-mail account or to your work address. We will comply
with all reasonable requests submitted in writing which specify how or where you wish to
receive these communications.
Right to Inspect and Copy. You have the right to inspect and copy your health information, with
limited exceptions. To access your medical information, you must submit a written request
detailing what information you want access to and whether you want to get a copy of it, and if
you want a copy, how you want it sent to you. We will provide copies in your requested form
and format if it is readily producible, or we will provide you with an alternative format you find
acceptable, or if we can't agree and we maintain the record in an electronic format, your choice
of a readable electronic or hardcopy format. We will also send a copy to any other person you
designate in writing. We will charge a reasonable fee which covers our costs for labor, supplies,
postage, and if requested and agreed to in advance, the cost of preparing an explanation or
summary. We may deny your request under limited circumstances.
Right to Amend or Supplement. You have a right to request that we amend your health
information that you believe is incorrect or incomplete. You must make a request to amend in
writing and include the reasons you believe the information is inaccurate or incomplete. We are
not required to change your health information and will provide you with information about this
medical practice's denial and how you can disagree with the denial. We may deny your request
if we do not have the information, if we did not create the information (unless the person or
entity that created the information is no longer available to make the amendment), if you would
not be permitted to inspect or copy the information at issue, or if the information is accurate and
complete as is. If we deny your request, you may submit a written statement of your
disagreement with that decision, and we may, in turn, prepare a written rebuttal. All information
related to any request to amend will be maintained and disclosed in conjunction with any
subsequent disclosure of the disputed information.
Right to an Accounting of Disclosures. You have a right to receive an accounting of disclosures
of your health information made by this medical practice, except that this medical practice does
not have to account for the disclosures provided to you or pursuant to your written authorization,
or as described in paragraphs 1 (treatment), 2 (payment), 3 (health care operations), 6
(notification and communication with family) and 16 (specialized government functions) of
Section A of this Notice of Privacy Practices or disclosures for purposes of research or public
health which exclude direct patient identifiers, or which are incident to a use or disclosure
otherwise permitted or authorized by law, or the disclosures to a health oversight agency or law
enforcement official to the extent this medical practice has received notice from that agency or
official that providing this accounting would be reasonably likely to impede their activities.
Right to a Paper or Electronic Copy of this Notice. You have a right to notice of our legal duties
and privacy practices with respect to your health information, including a right to a paper copy
of this Notice of Privacy Practices, even if you have previously requested its receipt by e-mail.
If you would like to have a more detailed explanation of these rights or if you would like to
exercise one or more of these rights, contact our Privacy Officer listed at the top of this Notice of
Privacy Practices.
4. Changes to this Notice of Privacy Practices
We reserve the right to amend this Notice of Privacy Practices at any time in the future. Until
such amendment is made, we are required by law to comply with the terms of this Notice
currently in effect. After an amendment is made, the revised Notice of Privacy Protections will
apply to all protected health information that we maintain, regardless of when it was created or
received. We will keep a copy of the current notice at the front desk, and a copy will be
available at each appointment.
1. Complaints
Complaints about this Notice of Privacy Practices or how this medical practice handles your
health information should be directed to our Privacy Officer listed at the top of this Notice of
Privacy Practices.
2. Consent
I acknowledge and agree that I have read and agree to the above Notice of Privacy Practices that
describes how my protected health information must be protected and my rights to access and
control such information. I acknowledge and agree that I have reviewed the Notice of Privacy
Practices in its entirety and been given the opportunity to ask any questions regarding the use or
disclosure of my protected health information and my associated rights. I acknowledge and agree
that I have had all my questions answered to my satisfaction. I confirm this by signing in the
electronic medical record.